Effective Date: January 1, 2026
Business Name: Pixelaks Technologies (Sole Proprietorship)
Contact Email: pixelaks.technologies@gmail.com
All in-app purchases made within Pixelaks Games are for digital virtual goods (such as game items, coins, power-ups, unlockables, or premium features). These are consumed or applied to your game account immediately upon successful payment.
All sales of in-app purchases are final and non-refundable. Once a purchase is completed and the digital item or benefit has been delivered to your game account, we are unable to offer cancellations, refunds, or exchanges. This is consistent with standard industry practice for digital gaming content.
However, we will review refund requests in the following exceptional circumstances:
To raise a refund concern under any of the above exceptions, please contact us at pixelaks.technologies@gmail.com within 7 days of the transaction date with your Order ID, registered email, and a description of the issue. We will review and respond within 5–7 business days. Any approved refunds will be processed through the original payment method via Dodo Payments.
Pixelaks Technologies reserves the right to decline refund requests that do not fall within the exceptions listed above.
We may update our Cancellation & Refund Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted.
If you have any questions or suggestions about our Cancellation & Refund Policy, or if you wish to raise a payment or refund concern, please contact us: